Frequently asked questions
Within 1 – 2 working days after receipt of payment and after delivering the package at the parcel point.
Other countries within the European Union
Within 2 – 5 working days after receipt of payment and after delivering the package at the parcel point.
Countries outside the European Union
Within 5 – 15 working days after receipt of payment and after delivering the package at the parcel point.
Need faster delivery?
Contact us for the possibilities via email@example.com
These delivery times only apply for purchases on sclavaux.com
We offer free worldwide shipping.
Yes, the amount a product is insured for is always stated in the product description. It’s not possible to insure the full amount of a product.
Keep in mind that shipping costs (world wide) taxes and duties outside the European Union are excluded from the insurance.
When an order gets lost or damaged, we will handle the buyer’s claim. Our company cannot be held liable for the insurance money, since the insurance is not obtained from us. When we receive the insurance money, we will pay-out in 1-3 business days.
Do you have any questions about the insured shipping? Please contact us at firstname.lastname@example.org
We ship our products worldwide. The most common destinations are processed in our system. This allows you to easily complete the purchase via our webshop. If your country is not in our system, you can e-mail us at email@example.com. We will send a price quote that includes the shipping costs to your delivery address. Or we will add your country to our webshop system.
Warranty and returns
There is no warranty for vintage or antique products.
If there is anything wrong with your product, please do not hesitate to contact us at firstname.lastname@example.org. We will always help restoring your product.
That’s not a problem. You can return the purchase within 14 days of receipt (with the exception of customized products). Always contact us first before returning the product via email@example.com. The costs for the return shipment are for the buyer. If the item is not returned in its original condition, the buyer is responsible for the reduction in value. Once we have received the product, we will refund the amount within 14 days.
Only product costs are refundable. Any extra costs for example taxes, payment- and shipping costs are not refundable.
The insurance goes through the parcel company. If your product got damaged during transport, it’s important to let us know within 3 days after receiving the package. You can contact us by sending an e-mail to firstname.lastname@example.org with the following information:
- a photo of the damaged product
- a photo of the box (outside)
- a photo of the box which shows the transport label
We will contact the parcel company for the insurance.
It’s important to keep the box until we have received the confirmation from the parcel company. They might need more information later.
Important note for international buyers
For international customers outside the European Union, please note that our product and shipping cost does not include the destination country’s duty, tax or customs fee. If applicable, these will be assessed upon delivery. Estimated delivery time for international shipping is not guaranteed as items will sometimes got held up in the custom of destination country.